Exchange/Refund Policy
What is your Exchange/Refund Policy?
Customers can initiate Exchange/Refund request for their order within 7 days of the date of order delivery by contacting our Customer Support.
Request for Cancellations are not allowed for, confirmed/prepaid orders, custom orders, or wholesale orders. Returns will be accepted under the following conditions:
- Defective/Damaged Product
- Product significantly different from the Product’s Specifications
- Wrong Color/ Size/ Style
- Incorrect Quantity
- Wrong Product Delivered
- Part of Product is missing
- Non-receipt of Invoice / Warranty
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.
- Damaged products reported after 2-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
